1. Overview

At Astonic Mart, we are committed to providing high-quality safety and industrial tools. This policy explains how returns, replacements, and warranties work.

2. Return Eligibility

• Item arrived damaged or faulty
• Wrong item delivered
• Item not functioning as advertised
• Missing parts or incomplete items

Note: Issues must be reported within 24–48 hours of delivery with photo/video evidence.

3. Items Not Eligible for Return

• Consumables (chemicals, gloves, masks, lubricants)
• Items damaged due to misuse or incorrect installation
• Items without original packaging/accessories
• Items beyond the return window

4. Return Process

1. Contact us within 24–48 hours
2. Submit photo or video proof of the issue
3. Our team will review your claim
4. A replacement, repair, or refund will be arranged

Refunds work only after inspection and verification.

5. Warranty Coverage

Most heavy/industrial machines come with manufacturer warranties covering:

• Motor or internal component faults
• Factory defects
• Electrical faults not caused by power surge

Warranty does not cover:

• Water damage
• Wrong voltage usage
• Physical damage or mishandling
• Wear & tear parts (filters, brushes, belts, hoses, etc.)

6. Warranty Period

• Industrial Machines: 3–12 months
• Power Tools: 3–6 months
• Electronics: 1–6 months
• Consumables & Accessories: No warranty

7. Replacement Policy

A replacement is provided if the item:

• Is faulty out of the box (DOA)
• Was wrongly delivered
• Has a defect covered under warranty

If the exact product is unavailable, we may offer store credit, a similar model, or a refund.

8. Repair Policy

Items within warranty qualify for authorized repairs. Customer may bear costs for parts not covered under manufacturer warranty.

9. Shipping & Return Costs

• Lagos: We arrange pickup for faulty items.
• Outside Lagos: Customer may handle return shipping depending on the case.
• Warranty repairs may require sending items to our service center.

10. Contact for Returns & Warranty

For returns, warranty claims, or support:

📞 Phone/WhatsApp:09074375786

📧 Email:astonimart@gmail.cpm